Your processes are costing you more than you think.
Midshift helps you find the rework, delays, handoffs, gaps and manual effort hidden inside everyday workflows, then turns them into practical improvement actions, without the cost or delay of a traditional consulting engagement.
Improvement dashboard
Current state analysis in progress with stakeholder interviews, SOP gaps and improvement opportunities captured.
The work still gets done. That is why the waste stays hidden.
Most process problems do not look dramatic from the outside. They show up as rework, chasing, double handling, unclear ownership, manual fixes and staff quietly working around broken steps.
Time leaks unnoticed
Small delays, repeated handoffs and manual steps quietly consume hours across the organisation.
Teams know the pain
The people closest to the process often know what is broken, but their insight is rarely captured clearly.
Consulting is expensive
Traditional process work can be too slow or costly when you need practical clarity quickly.
Improvement stalls
Good ideas get lost without a structured way to assess, prioritise and turn them into action.
Automation gets missed
Many automation opportunities are hidden inside routine admin, duplicated entry and approval steps.
SOPs drift from reality
Documented processes often fall behind the way work actually happens day to day.
Eight professional deliverables. One engagement.
A complete improvement pack for leadership review, internal action, SOP updates and automation planning, without turning the homepage into a long document.
Current state process map
Steps, handoffs, decisions and systems captured from how work actually happens.
Pain point register
Issues grouped by source, severity and category for quick prioritisation.
SOP gap analysis
Documented process compared with real practice and workarounds.
Improvement register
Opportunities rated by effort, readiness, risk and likely value.
Future state design
Updated workflow showing what changes and why it matters.
AI and automation assessment
Automation potential, time reduction, tool options and payback logic.
Implementation roadmap
Quick wins, dependencies and change considerations mapped clearly.
Updated or new SOP
A revised operating procedure aligned to the confirmed future state.
From messy workflow to practical improvement plan.
Midshift gives teams a guided way to capture the real process, understand what is slowing it down, and turn evidence into specific improvement actions.
Choose one process and capture the real workflow.
Start with a named workflow that has a clear beginning and end, such as client intake, invoice approval, staff onboarding, procurement sign-off or service requests. Midshift gathers process context, stakeholder input and existing documents.
- Current state process map
- Stakeholder interview capture
- Handoffs, delays and decision points
First step to increased productivity.
You have taken the first step. Here is what happens from here and what Midshift needs from you to get started.
Capture the context, process scope and supporting documents.
AI-facilitated interviews capture pain points and improvement ideas.
Current state, opportunities, automation and roadmap in one pack.
Engagement Progress
Stakeholder Interviews
4 of 5 completeProcess owner, admin team, frontline staff and approver interviews captured.
Turn staff insight into evidence you can act on.
Midshift turns scattered observations into a clear set of pain points, gaps, opportunities and recommendations, so improvement decisions are easier to justify and faster to approve.
- Pain point register
- SOP gap analysis
- Improvement opportunity register
Receive the improvement pack and move into action.
Every engagement produces structured deliverables that can be used for leadership decisions, internal improvement work, automation planning or consultant-led implementation.
- Future state processes defined
- Implementation plan and roadmap
- AI and automation assessment
- Updated or new SOP document
Client Intake Process Improvement Report
Prepared by Midshift | Powered by Changeable | Process improvement summary
Executive Summary
The process contains repeated manual entry, inconsistent follow-up and unclear ownership. Recommended improvements reduce intake administration while improving conversion and visibility.
Try it free. Scale when you’re ready.
All paid tiers include the full eight-phase methodology and every deliverable. No long-term commitment required.
Free
- Full Growth features
- 1 process included
- Up to 3 stakeholders
- No credit card required
Starter
- 1 process
- Up to 5 stakeholders
- Full methodology
- Priority support
Growth
- 3 processes per month
- Up to 8 stakeholders
- All features included
- No rollover
Teams
- 8 processes per month
- Up to 15 stakeholders
- White-label reports
- All features included
Need more processes? Additional processes available for Growth and Teams. Enterprise pricing is available for councils, larger organisations and white-label arrangements.
Eight phases. Fully guided. Mostly automated. Always human-reviewed.
From intake to final report, Midshift follows a structured process improvement method. Your input is required where context matters. Automation handles the heavy lifting. Human review protects quality.
Organisational onboarding
Upload existing documents, SOPs and context so the engagement starts with the right baseline.
Project and stakeholder setup
Name the process, define the scope and invite the people closest to the work.
Stakeholder interviews
AI-facilitated interviews capture pain points, context and improvement ideas.
Current state analysis
Steps, systems, decisions, handoffs and pain points are analysed and structured.
Opportunity identification
Improvement options are identified using recognised BA and process frameworks.
Stakeholder validation
Priorities are confirmed before the future state is designed.
Future state design
The redesigned process is documented with changes and rationale clearly visible.
Assessment and report
Automation, roadmap, SOP and report outputs are generated and reviewed.
Midshift vs traditional consulting.
Traditional consulting is valuable for large, complex transformation work. Midshift is built for everyday workflows where you need evidence, priorities and practical next steps quickly.
Traditional consulting
- Often NZ$15,000 to NZ$40,000+.
- Commonly 4 to 12 weeks.
- Manual workshops, meetings and scheduling.
- Outputs vary by consultant and scope.
- Automation and SOP updates may be separate work.
Midshift
- From NZ$497 for one named process.
- 2 to 5 business days after inputs are complete.
- Guided intake and AI-facilitated stakeholder capture.
- Eight structured outputs every engagement.
- Process, SOP, automation and roadmap included.
Show the full detailed comparison Open the full table if you want to compare every area without making the homepage feel heavy. Full comparison
| Area | Traditional consulting | Midshift |
|---|---|---|
| Cost per engagement | Often NZ$15,000 to NZ$40,000+ for a full process review. | From NZ$497 for one named process. |
| Turnaround time | Commonly 4 to 12 weeks, depending on scope and availability. | 2 to 5 business days after inputs are complete. |
| Setup effort | Workshops, meetings, manual discovery and consultant-led scheduling. | Guided intake, document upload and structured stakeholder capture. |
| Stakeholder interviews | Manual scheduling, consultant-led interviews and workshop time. | AI-facilitated stakeholder interviews with human-reviewed outputs. |
| Process evidence | Often gathered through notes, workshops and consultant interpretation. | Structured capture of steps, pain points, SOP gaps and improvement ideas. |
| Frameworks | Depends on the consultant and engagement scope. | Lean, BABOK, BPM CBOK and practical change delivery methods. |
| Deliverables | Often a report, deck or recommendation pack. | Eight structured outputs including map, pain points, SOP gaps, automation assessment and roadmap. |
| Automation opportunities | May require a separate digital, systems or automation review. | Included as part of the standard assessment. |
| SOP improvement | Often outside scope or treated as a follow-up task. | Updated or new SOP document included. |
| Implementation clarity | Recommendations may still need to be translated into practical actions. | Prioritised roadmap with quick wins, dependencies and next steps. |
| Best fit | Large complex transformation, regulatory work or enterprise change programmes. | Everyday operational workflows that need fast, practical improvement clarity. |
AI-assisted where it helps. Human-reviewed where it matters.
Midshift uses AI to help capture, structure and analyse process information, but the final outputs are reviewed before delivery. The goal is practical process improvement support, not unchecked automation.
AI supports the analysis
AI helps structure stakeholder input, identify themes and prepare draft outputs more quickly than a fully manual discovery process.
Human review protects quality
Outputs are reviewed before delivery so the final pack is more practical, coherent and usable for real business decisions.
Built for practical business use
Midshift is designed for organisations that need process clarity, improvement priorities and usable documentation without starting a large consulting project.
Everything you need to know.
What counts as one process?
One process is a specific, named workflow with a clear start and end point, such as invoice approval, staff onboarding, client intake or procurement sign-off.
Do I need a credit card to start the trial?
No. The 14-day trial does not require a credit card.
Who reviews my report?
Midshift uses automation to structure the work, but final outputs are human-reviewed before delivery.
Can consultants use Midshift with clients?
Yes. Midshift can support consultants who want a faster way to capture, analyse and document process improvement opportunities.
Is this a replacement for major consulting work?
No. Midshift is best for everyday operational workflows that need fast, practical clarity. Large transformation, regulatory or high-risk change may still need specialist consulting support.
What can I do with the output?
You can use it to brief leadership, prioritise internal improvements, update SOPs, identify automation candidates or support a consultant-led implementation.
Is my data secure?
Midshift is designed to keep engagement data controlled, structured and limited to the purpose of delivering your process improvement outputs.
Start with the process that causes the most frustration.
Pick one workflow. Capture what is really happening. Get the improvement pack and decide what to fix next.